We stand behind our products.
All of our products arrive with our Factory Warranty that covers the repair or replacement of any equipment that becomes defective under normal use. The repaired item or replacement item must be sent to the original destination. Read more about the individual product warranties below.
AlienBees™ Flash Units
(B400, B800, B1600 and ABR800)
|Einstein™ E640 Flash Units||2 years|
|White Lightning™ X-Series Flash Units||5 years|
|Zeus™ Power Packs and Flash Heads||2 years|
|The Vagabond Mini™ Lithium System and all system components||1 year|
The CyberSync™ System
(CC, CST, CSXCV, CSR, CSR+, CSRB and CSRB+)
|The LG4X™ Wired Remote Control||2 years|
All Other Accessories
(softboxes, the PLM™ system, travel gear, reflectors, the Moon Unit™, stands, etc.)
All Hardware and Accessories
(individually purchased - replacement flashtubes, replacement lamps, cords, clips, etc.)
Our factory warranty covers the repair or replacement of products that have become defective under normal use, as outlined in the product description and product manual. A product’s warranty does not apply to any flashtubes, modeling lamps, batteries or memory cards that arrive with it (except in the unusual case of unexpected manufacturer’s defect) as these become exhausted based on normal use. Repair service includes shipment via UPS ground to the original destination (where the equipment was originally sent) for customers in the United States. Visit our Repairs Page for more info on repairs.
We currently sell two products that are not Paul C. Buff™ products: the PocketWizard® PowerMC2 Receivers (MC2-US and MC2-CE). These products are designed and manufactured by LPA Design for use with our Einstein™ flash units. We offer our standard 60-Day Absolute Satisfaction Guarantee on these products, but they are covered under a two-year limited manufacturer’s warranty offered by PocketWizard® / LPA Design. For questions, support, warranty details, and to register your product, please go to http://www.pocketwizard.com/support.